Shipping Policy
Last updated: July 2026
At LumiPet, we work with trusted fulfilment partners to deliver your order as quickly and safely as possible.
Processing Time
Orders are usually processed within 1–3 business days after payment has been received.
During busy periods, processing may take slightly longer.
Delivery Times
Delivery times vary depending on your location.
Estimated delivery times:
- United Kingdom: 5–10 business days
- Europe: 5–12 business days
- International: 7–15 business days
Please note that these are estimates and are not guaranteed.
Shipping Costs
Shipping costs are calculated during checkout and will be displayed before your purchase is completed.
From time to time, we may offer free shipping promotions.
Order Tracking
Once your order has been dispatched, you will receive a confirmation email containing your tracking information.
Delays
Occasionally, deliveries may be delayed due to customs procedures, weather conditions or courier-related issues. While we always do our best to ensure timely delivery, these circumstances are beyond our control.
If your order has not arrived within the expected timeframe, please contact us at: